Skip to content
    English

    Hostel Receptionist - weekend (Árvore, Vila do Conde)

    On-site
    • Vila do Conde, Porto, Portugal
    Customer Support

    Job description

    ABOUT US:
    HOST WISE borns from the need of transforming the Industry of Vacation Rentals and Real Estate Investment. Our mission is to implement a global concept which connects property owners, real estate investors, tourists and digital nomads from all over the world.
    Lightning-fast Growth StartUp, 2023 has been a Rocket year with promising numbers: Managing over 250 properties, over 6M€ annual revenue, 40 talented and committed people and two SpinOffs successfully launched: InvestWise & WorkWise.


    So far, we have beaten all growth records and we're looking for bright and motivated talented profiles to join our fast-growing team. In this vacancy opportunity we are looking for a Hostel Receptionist (for weekends).


    ABOUT THE ROLE:
    As a Hostel Receptionist you are an important representative of the company. You make sure our our guests have a positive experience within their stay through an effective communication and problem solving approach.


    WHAT YOU'LL DO:
    · Being the first point of contact with our guests;

    . Carrying out day to day tasks including general administration and covering the reception area;

    · Accurately updating records on the system;

    . Administrative duties on the reception including answering phones and answering the door;

    . Answering queries from service users and engaging with them.

    . Be the guarantor and coordinator of cleaning, including the communication with external partners; 

    · Apply best practices on a daily basis;

    · Be the guarantor of customer satisfaction through its responses and actions.

    Job requirements

    PROFILE:

    . Available for working only during the weekend (this is a part-time position);

    . Available for working in Árvore (near Vila do Conde, and 20 minutes walk from Varziela metro station), because this is a presencial position;

    . To be passionate about delivering great service and be guest focused;

    . Previous experience in Receptionist and Guest Relations;

    . Experience with handling guests queries and complaints;

    . You have good communication skills in English, further language skills in French or Spanish are a plus.


    WHAT YOU'LL GET IN RETURN:

    • Competitive salary and benefits;
    • Accelerated career growth (both in salary and responsibility);
    • Regular team events where we celebrate our success and people;
    • Sports and work-life balance incentives;
    • A place where you can get things done. No unnecessary meetings or admin work.

    or